Warranty Information

Please retain the stamped warranty card as proof of purchase. We can only provide warranty support for watches purchased from us.

For warranty repairs we recommend that you always contact the manufacturers warranty repair helpline or send it to the address in the warranty booklet.

For MWC warranty information please call : 0870 068 5417

For Casio warranty information please call : 020 8450 9131

For Ciclosport warranty information please call : 01798 344477

For Traser warranty information please call : 01425 672082

For Wenger warranty information please call : 01189 482674

For NITE warranty information please call : 01202 487757

For Luminox warranty information please call : 01254 660979

For Aeromatic or Tauchmeister please return it via Recorded Delivery Airmail to:

MSU Schmidt GMBH, Heggrabenstr. 5, 35435 Wettenberg, Germany.

For Smith and Wesson or UZI please call +001 3237662555 (PST)

Please include the card with our warranty authentication stamp with any warranty claim. Allow 8 weeks for warranty work, often it is much quicker however if a watch has to go back to Switzerland or the USA this can add significantly to the time taken to repair a watch.

Batteries

All the watches we supply are brand new and are supplied with a battery fitted by the manufacturer. We cannot warranty the life of the battery as it is impossible for us to know how long the watch has been in manufacturers stock prior to shipping to us. Our stock is turned over very quickly and it is unusual for us to have an individual watch longer than a month. We rotate our stock to ensure all customers should have the longest possible battery life. All watches are tested with a Renata Battery Tester prior to dispatch, this allows us to check the battery without removing the back, it does not however tell us how much battery life is left.

If your watch suddenly stops then we recommend you take it to a reputable Jewellery shop. They should be able to tell if it is a battery issue without taking the back off. If a watch is returned to us as faulty and it is found to be a flat battery then we reserve the right to charge for a battery change and all shipping costs.

Straps

Straps are not covered by warranty. We are not aware of any manufacturer that warranties the strap supplied with the watch.

Glass

No warranty covers glass. If you bought a new car and were driving it home and it got hit by a stone would you expect the garage to replace it? This is the same with watch glass, no warranty will cover chips, scratches or breaks to glass.

Contacting us
Our contact details are published on our contact pages.

Dispute resolution
We always aim to resolve disputes as quickly and fairly as possible. If there is a genuine fault with your purchase within the first 28 days then we will change the watch ourselves. If a fault develops after the 28 days then you must return the item under warranty. We are always happy to provide advice on warranty issues. All our watches are genuine UK supplied items. They are not grey imports or copies, you can rest assured that you will receive full support from the official UK agent of the watch you purchased.

Distance selling regulations and full details of your rights as a consumer can be found on the Governments Website Consumer Direct